OE.
Résumé
Available for remote projects

I build the systems that keep growing businesses moving.

I combine executive support, operations management, CRM implementation, reporting, and workflow automation into one dependable system, so leads get followed up, work gets documented, and nothing depends on anyone remembering to do it by hand.

Let's Work TogetherExplore My Work

6+ years in operations  ·  Lean Six Sigma Green Belt  ·  Kidapawan, Philippines (Remote)

Operations Command CenterLive
Lead In
Automation
CRM
Follow-up

Pipeline

New Lead6
Contacted4
Qualified3
Won5

Response Time

Trending down

SOP Rollout

Lead routing SOP
CRM stage automation
QA alert workflow
Monthly KPI review

System Status

CRM SyncActive
Newsletter AutomationSynced
QA AlertsMonitoring
100%
Lead Response Rate
6+
Years in Operations
97
Team Members Standardized
8+
Concurrent Automations Maintained

What I Do

Three capabilities, one operator.

01

Executive & Operations Support

Growing teams lose hours a week to task lists, meeting coordination, and follow-ups that fall through the cracks without a dedicated owner.

  • Task and deadline tracking across departments
  • Meeting coordination and inbox/calendar support
  • Cross-team follow-ups and status reporting

Nothing depends on someone remembering to do it by hand.

Google WorkspaceNotionSlack
02

CRM & Workflow Automation

Leads sit in spreadsheets, CRMs go stale, and marketing tools don't talk to each other, so response times slip and deals get missed.

  • CRM pipeline design and cleanup (GoHighLevel, JobNimbus, Airtable)
  • Zapier/Make.com automations connecting lead sources, CRM, and email
  • AI-assisted content and newsletter production pipelines

Every new lead gets a response in minutes, not hours, automatically.

GoHighLevelZapierMake.comn8n
03

Process Improvement & Documentation

Process knowledge lives in one person's head, training is inconsistent, and there's no reliable way to track whether operations are actually improving.

  • Root cause analysis using Lean Six Sigma methods
  • SOP authoring, process maps, and onboarding guides
  • KPI dashboards and reporting cadences for management visibility

Standardized procedures that scale from a 5-person team to a 97-person operation.

Lean Six SigmaGoogle SheetsExcel

Case Studies

Systems built, and the results they produced.

AutomationRoofing & Home Services Company

From a 2–4 hour lead response time to under 2 minutes

The client was tracking leads in spreadsheets and relying on manual follow-up. Response times averaged 2–4 hours, resulting in lost opportunities to faster-responding competitors. There was no visibility into pipeline stages or lead status.

Designed and deployed a GoHighLevel CRM pipeline with Zapier-triggered automations. Every new lead from web forms and ads is automatically entered, tagged, assigned to a stage, and sent a personalized SMS and email sequence, all within 2 minutes of submission.

GoHighLevelZapierGoogle SheetsFacebook Lead Ads
Read the full case study

Before

2–4 hrs

Average response time

After

< 2 min

Every new lead, automatically

AutomationMarketing & Real Estate Coaching Team

Weekly newsletter production cut from 6+ hours to 30 minutes

The marketing team was spending 6+ hours per week manually researching topics, writing newsletter drafts, formatting content in HTML, and scheduling sends. The process was inconsistent, error-prone, and created a bottleneck every single week.

Built a multi-step automation pipeline: Zapier aggregates content topics from approved sources, Claude/ChatGPT drafts the newsletter in a branded HTML format, and Flodesk handles scheduling and send. Human review is the only manual step.

ClaudeChatGPTZapierFlodeskGoogle SheetsRSS Feeds
Read the full case study

Before

6+ hrs

Manual research & drafting

After

30 min

AI drafting + human review

OperationsFMCG Export Company (FBCOP)

Shipping delays and customer complaints cut through root-cause fixes

The shipping and dispatch department was experiencing frequent delays and a high volume of customer complaints. The root causes were unclear, tracking was manual, and there was no real-time visibility into shipment status.

Conducted systematic root cause analysis using Lean Six Sigma methods, implemented a barcode scanning system for real-time shipment tracking, and established a complaint resolution process with structured feedback loops.

Barcode Scanning SystemMicrosoft ExcelISO 9001:2015 Tools
Read the full case study

90%

Fewer shipping delays

50%

Fewer customer complaints

More projects

CRM

CRM Pipeline Rebuild & Sales Automation

Audited, rebuilt, and automated a CRM system that had become unusable, transforming it into a reliable pipeline that improved deal close rates by 30%.

View case studyIntegration

Multi-Channel Marketing Stack Integration

Connected fragmented Facebook Ads, CRM, and email marketing data into a single automated pipeline, cutting lead-to-close time by 40%.

View case studySOP

Port Operations SOP & KPI Reporting System

Developed a comprehensive SOP library and KPI tracking system for a port operations team, reducing cargo damage incidents by 10%.

View case studyAutomation

Status-Driven CRM & Flodesk Sync Automation

Built a multi-path Zapier automation that keeps Flodesk audience segments in sync with a live production tracker and automatically alerts the internal team when items are ready for quality review.

View case studyAutomation

Intake-to-Invoice Automation

Built an automated intake-to-invoice pipeline that takes a client from form submission to a scheduled appointment with zero manual data entry.

View case studyAutomation

AI-Assisted Web & App Development

Designed and shipped client websites and applications using AI-assisted development workflows to speed up delivery.

View case studyAutomation

Web-Scraping AI Agent

Built an AI agent that automates web data collection and structuring for client research and operations.

View case study

Results

What good operations actually look like.

92%

Marketing Time Saved

Weekly newsletter production dropped from 6+ hours to under 30 minutes

These outcomes weren't one-off wins. They came from applying the same approach every time: map the process, find the bottleneck, automate or document the fix, then track whether it actually held.

90%

Shipping Delay Reduction

Achieved through process redesign and real-time monitoring systems

50%

Customer Complaints Reduced

Via root cause analysis and structured complaint resolution process

30%

Deal Close Rate Improved

After CRM pipeline rebuild and stage-based automation

Experience

Where the systems were built.

Automation & Operations Virtual Assistant

Mar 2025 – Jun 2026
Real Estate CoachesRemote

Built and maintained the automation and marketing-ops backbone for a real estate coaching business, cutting hours of manual work down to minutes every week.

  • Reduced newsletter production time from 6+ hours to under 30 minutes per week
  • Automated 100% of lead intake workflows, eliminating manual data entry
  • Built and maintained 8+ active Zapier/Make workflows simultaneously

Virtual Assistant & Remote Operations Specialist

Apr 2024 – Jul 2025
FreelanceRemote

Delivered administrative, operations, CRM, and marketing-ops support to multiple clients in real estate, home services, and marketing — managing concurrent engagements with consistent quality.

  • Built a lead capture automation that achieved 100% response rate within 2 minutes
  • Delivered a 40% reduction in lead-to-close time through marketing stack integration
  • Delivered multi-client engagements simultaneously with consistent quality

Port Operations Supervisor

Nov 2021 – Mar 2025
San Miguel Integrated Logistics Services, Inc.Philippines

Led port operations for a major logistics company, overseeing ship unloading, truck staging, team coordination, and operational reporting.

  • Achieved 10% reduction in cargo damage incidents through process standardization
  • Created 24 SOPs that standardized operations for a 97-person team
  • Built KPI reporting systems adopted by management as standard operational tools

Shipping & Dispatch Supervisor

Jan 2020 – Mar 2021
Franklin Baker Company of the Philippines (FBCOP)Philippines

Led process improvement initiatives for an FMCG export company's shipping department, achieving dramatic reductions in delays and customer complaints.

  • Reduced shipping delays by 90% through process redesign and barcode scanning implementation
  • Reduced customer complaints by 50% within 6 months via root cause analysis
  • Successfully maintained ISO 9001:2015, BRC, and Halal certification compliance

Skills & Tools

A connected capability matrix, not a pile of tags.

Executive Support

  • Task & deadline tracking
  • Meeting coordination
  • Inbox & calendar support
  • Cross-team follow-ups
  • Project coordination

Operations

  • Root cause analysis
  • Resource planning & scheduling
  • KPI tracking & reporting cadence
  • Cross-functional coordination

CRM & Sales Systems

  • GoHighLevel
  • JobNimbus
  • Airtable
  • AppSheet
  • Flodesk
  • Facebook Lead Ads

Automation

  • Zapier
  • Make.com
  • n8n
  • Microsoft Power Automate
  • Google Apps Script
  • Claude
  • ChatGPT
  • Codex
  • Gemini Enterprise

Reporting & Analytics

  • Google Sheets
  • Excel
  • KPI dashboards
  • Data cleanup & reconciliation

Documentation & Process Improvement

  • SOPs
  • Process maps
  • Onboarding guides
  • Workflow documentation
  • Canva

About

An industrial engineer who ended up running operations for other people's businesses.

I started in industrial engineering, then spent years supervising port and shipping operations, standardizing procedures, running root-cause analysis, and keeping large teams aligned on the same process. That background is why I approach remote executive and CRM work the same way: find the bottleneck, build the system, document it so it doesn't depend on me.

Today that means CRM pipelines, Zapier and Make.com automations, and AI-assisted workflows for remote teams and coaching businesses: the same standardization instinct, just applied to inboxes and pipelines instead of ports.

I care about reliability, ownership, and clear communication: showing up prepared, following through on deadlines, and making sure your operations never have to wait on me.

OE
Operations Log
6+ yrs / 97-person scale

Lean Six Sigma Green Belt

Process discipline applied to every workflow

ISO 9001:2015 Internal Auditor

Quality-system auditing experience

97-Person Operation Standardized

SOPs and KPI systems built at enterprise scale

Remote-First

Kidapawan, Philippines (Remote)

Contact

Ready to make your operations easier to run?

If your business is losing time to manual follow-ups, a messy CRM, or processes that only work when one specific person is available, that's exactly what I fix. Tell me what's slowing you down.

Start a Conversation
omerazharielawad@gmail.comLinkedIn ProfileDownload Résumé

Open to new projects · Remote, worldwide